AIGO Backend:
Powering Precision and Productivity
Centralized Control for Seamless Operations and Real-Time UpdatesTicket Notification and Access
Upon ticket assignment, the AIGO backend generates an instant notification for the AIGO app. Field engineers can quickly access the ticket on the app’s main screen, ensuring immediate task awareness
Comprehensive Ticket Details
Each ticket includes essential details such as equipment specifications, associated company and plant information, and the designated operator for task resolution. This ensures that field engineers have all the necessary context to resolve issues efficiently.
Real-Time Synchronization
Any updates made by field engineers, including ticket status and resolution steps, are immediately synchronized across the AIGO platform and ticketing system. This ensures that all stakeholders have consistent and real-time information at all times.
Advanced Configuration Management
The backend offers tools for managing companies, plants, and equipment, allowing users to view application usage across multiple plants, configure settings, and integrate devices with sensors for accurate data acquisition and monitoring. This ensures streamlined operations and precise control over resources.
Resources Module
Field engineers can directly access and download technical manuals and structured solutions from the backend, equipping them with the necessary tools to troubleshoot and resolve issues efficiently. This ensures quick and effective problem-solving in the field.
