Transforming Deskless Work:

AIGO at the Core of Productivity

AIGO is an innovative platform designed to empower deskless workers with tools for seamless task management, real-time data integration, and advanced workflows

Transforming the Landscape of Essential Workforce Operations  

AIGO transforms the way field technicians work, combining AI, IoT, and edge technologies in a unified platform. It enables real-time monitoring, predictive maintenance, and smart ticketing — even offline — to boost efficiency, precision, and autonomy in industrial operations.

Southbound Integration

AIGO’s Southbound layer enables direct communication with field devices through standard industrial protocols such as MQTT, Modbus, and OPC-UA.
 It integrates:
    • MQTT Gateway for real-time data collection
    • ThingsBoard IoT Gateway, which connects legacy or non-MQTT devices and converts their data into compatible formats
    • ThingsBoard Edge, a local deployment that enables autonomous on-site processing, low latency, and real-time visualization — even without cloud access

Explore Real-Time Data Solutions

AIGO Backend

  AIGO’s backend (middleware layer) is the logical and connective core of the platform. It performs:
  • Data conversion, normalization, and enrichment from the field.
  • Centralized management of tenants, users, devices, tickets, and access permissions.
  • A modular, microservices-based architecture, designed to integrate with third-party systems: CRM, ERP, ticketing platforms, and SaaS tools.
  • Dynamic routing of service tickets across field teams
  • Logical segmentation of industrial sites and infrastructure.
  • Distribution of work instructions, documents, and manuals directly to field apps.

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Intelligent Ticket Management

AIGO integrates a powerful and flexible ticketing system based on Zammad, an open-source platform for service and support operations.
 Thanks to its modular architecture, AIGO can also be paired with or replace Zammad using tools like Odoo, Zendesk, Jira, Salesforce, or Zoho. Key features include:
  • Complete traceability of technical interventions
  • Automatic ticket enrichment using AIGO’s middleware
  • Real-time ticket routing to field technicians
  • Rule-based assignment, history tracking, attachments, and priority levels
  • Full integration into the broader maintenance and operations workflow
Streamline Your Ticket Workflow

AIGO App

AIGO provides field technicians with a robust, tablet-based application built specifically for industrial environments — including sites with no internet access. Key capabilities include:
  • Offline access to manuals, instructions, plant layouts, and technical documents
  • Real-time Digital Twin 3D visualization of equipment and plant status
  • Push notifications for new events and system updates
  • Integrated AI assistant, trained on company-specific documentation and context
  • Reception of assigned tickets from the central platform for seamless work tracking
  • Augmented Reality (AR) overlay to visually display equipment status using camera-based recognition
Explore AIGO Mobile Features

Enhance digital capabilities within your factory by transitioning from traditional paperbased, static work instructions and standard operating procedures (SOPs) to interactive digital work instruction software. These advanced tools significantly reduce errors, mitigate operational downtime, and enhance quality and productivity across manufacturing operations. Furthermore, they provide valuable data to support ongoing improvement initiatives.