AIGO Backend:
Powering Precision and Productivity
Centralized Control for Seamless Operations and Real-Time Updates
Ticket Notification and Access
Upon ticket assignment, the AIGO backend generates an instant notification for the AIGO app. Field engineers can quickly access the ticket on the app’s main screen, ensuring immediate task awareness
Comprehensive Ticket Details
Each ticket includes essential details such as equipment specifications, associated company and plant information, and the designated operator for task resolution. This ensures that field engineers have all the necessary context to resolve issues efficiently.
Real-Time Synchronization
Updates from field engineers—such as ticket status or resolution steps—are instantly synced across the AIGO platform and ticketing system, ensuring all stakeholders have access to real-time, consistent information.
Advanced Configuration Management
The backend provides tools to manage companies, plants, and equipment across multiple sites. Users can configure settings, track app usage, and integrate sensor-equipped devices for accurate data acquisition and monitoring—ensuring streamlined operations and full control of resources.
Resources Module
Field engineers can directly access and download technical manuals and structured solutions from the backend, equipping them with the necessary tools to troubleshoot and resolve issues efficiently. This ensures quick and effective problem-solving in the field.
