Efficient Ticket Management:
Seamless Issue Resolution
Automated Ticket Assignment and Streamlined Workflow for Rapid Response
Ticket Generation
The AIGO platform automatically generates tickets based on incoming data from devices, identifying any issues or anomalies. Each ticket contains detailed information about the issue, the affected device, and relevant context for efficient resolution.
Ticket Assignment
The system automatically assigns tickets to operators or field engineers based on predefined rules and priority levels. The responsible operator is clearly designated within the ticket, ensuring quick and efficient task delegation.
Prioritization and Automation
Tickets are prioritized based on urgency, ensuring high-priority issues are addressed first. Automation categorizes and routes tickets, streamlining workflows and minimizing delays.
Real-Time Updates
Field engineers can update the ticket status as they work, ensuring real-time progress on the platform. Any changes, including issue resolution or status updates, are synchronized across the platform, keeping all stakeholders informed.
Issue Resolution and Closure
Once the field engineer resolves the issue, the ticket is marked as completed, and the resolution details are logged. The ticket is then closed, with all relevant data stored for future reference and reporting.
